Automate Comfort and Security in Your Home

Effective Date: 1 January 2025

SmartNest ("we", "our", "us") is committed to protecting your privacy in compliance with UK GDPR and Data Protection Act 2018.

1. Information We Collect

We collect personal information you provide including name, email address, and system preferences when you submit an enquiry.

2. How We Use Your Information

We use your information to respond to enquiries, provide smart home automation services, and communicate about our solutions.

3. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law.

4. Your Rights

Under UK GDPR, you have rights to access, rectification, erasure, restriction, portability, and objection regarding your personal data.

5. Contact

For privacy concerns, contact us at privacy@smartnest.co.uk.

Effective Date: 1 January 2025

These Terms of Service govern your use of SmartNest services.

1. Services

SmartNest provides smart home automation consultation and installation services for UK properties.

2. User Obligations

You agree to provide accurate information and comply with all applicable laws when using our services.

3. Intellectual Property

All content, trademarks, and materials on this site are owned by SmartNest and protected by UK intellectual property laws.

4. Limitation of Liability

SmartNest shall not be liable for indirect, incidental, or consequential damages arising from use of our services.

5. Governing Law

These terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of courts in England.

6. Contact

For legal enquiries, contact legal@smartnest.co.uk.

Effective Date: 1 January 2025

SmartNest is committed to customer satisfaction.

1. 14-Day Cooling-Off Period

In accordance with UK Consumer Contracts Regulations, you have the right to cancel services within 14 days of contract agreement without giving reason.

2. Refund Process

To request a refund, contact us at refunds@smartnest.co.uk within the 14-day period. Refunds will be processed within 14 days of cancellation.

3. Exceptions

Services fully performed with your express consent before the 14-day period ends are not eligible for refund.

4. Installed Equipment

Physical products must be returned in original condition. Return shipping costs may apply.

5. Contact

For refund enquiries, email refunds@smartnest.co.uk.

Effective Date: 1 January 2025

SmartNest uses cookies to enhance your browsing experience.

1. What Are Cookies

Cookies are small text files stored on your device that help websites remember your preferences and improve functionality.

2. Cookies We Use

• Essential Cookies: Required for basic site functionality and security.
• Preference Cookies: Remember your cookie consent choice.
• Analytics Cookies: Help us understand how visitors use our site.

3. Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect site functionality.

4. Third-Party Cookies

We do not use third-party advertising cookies. Analytics cookies are used transparently to improve our services.

5. Contact

For cookie-related questions, contact cookies@smartnest.co.uk.